Refund Policy

1. Digital Products

Due to the nature of digital goods, all sales of digital products (including PDF research publications) downloaded directly from hugozala.com are final and non-refundable.

2. Exceptions

Refunds may occasionally be offered at the sole discretion of Hugo Nsundi Zala if the digital content is proven to be defective or corrupted and cannot be repaired or replaced.

3. Requesting a Review

If you experience technical issues downloading or accessing your purchased digital publication, please contact us at contact@hugozala.com within 14 days of purchase. We will make every effort to resolve the issue.